Buffalo Technology LinkStation Pro 2TB 2-Bay NAS Drive

Drive Crash & Unit Failure

"Drive Crash & Unit Failure". I only had this system for 6 months. Drive #1 failed. Drive #2 was stuck inside the machine. It looked like it came from the manufacturer stuck as there was a metal sleeve piece which was bent preventing the drive from being removed. I had to have the data that day and took the unit apart to get the drive out. Buffalo offered to replace my drives but...
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"Drive Crash & Unit Failure". I only had this system for 6 months. Drive #1 failed. Drive #2 was stuck inside the machine. It looked like it came from the manufacturer stuck as there was a metal sleeve piece which was bent preventing the drive from being removed. I had to have the data that day and took the unit apart to get the drive out. Buffalo offered to replace my drives but not the unit. DO NOT BUY!Also:Web system runs too slow to use.Difficult to set up.

By Drive Crash & Unit Failure; - Dec 19, 2011

PRODUCT IS SPOTTY AND TECH SUPPORT IS SHADY.

Strengths: Speed

Weakness: Tech support, reliability, OS support, features, firmware

I chose the NAS because of the speed and the option to put my own drives in the chassis if something happens. I received the NAS and set it up in RAID 1. Got all my info on it and used it for streaming to my TV thru PS3. I was very happy with the NAS until one day I get a message that my drives were offline. I ran diagnostics on the NAS and disk 1 came online. I did a reset and disk 2 would not...
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I chose the NAS because of the speed and the option to put my own drives in the chassis if something happens. I received the NAS and set it up in RAID 1. Got all my info on it and used it for streaming to my TV thru PS3. I was very happy with the NAS until one day I get a message that my drives were offline. I ran diagnostics on the NAS and disk 1 came online. I did a reset and disk 2 would not come online. I checked for new firmware and tried that. I was still not able to add disk 2 back into the array. I called tech support and was told I should replace the drive since my data was not being protected. I told them it was 2 months old. Now they wanted me to run a bunch of test and did not want to send a drive out for the system. All of the sudden they felt the drive was ok even though at the beginning it was recommended to replace. After a couple of hours troubleshooting I was finally given an RMA # for a new drive. I sent in the bad drive and received a new drive 2 weeks later. I put the drive in the drive in the NAS and it will not let me add it to the system. I call tech support and they have me update the firmware the NAS. NAS still will not see the disk. Tech support wants me to try the drive on something else. I explain that I do not have a system that supports the drive. Tech support tells me to call back during the day to see if they can help me. I called back the next day and go thru the test again. They still want me to test the drive. I explain I have no way to test the drive. Finally they agree to replace the system. 3 weeks later I finally get the refurb NAS. It has a 90 day warranty so lost 7 months of warranty when they replaced the NAS. I start it up and it will not let me set in RAID 1. I reformat it and still not luck. I notice the firmware is old and go the 1 I put on the last NAS. It finally lets me setup RAID 1. I then get messages that both disk cannot mount and RAID 1 is not sync. The great thing is every 2 minutes or so a message will come up saying that you have NAS issues. So off to buffalo software downloads. I find out there is a newer firmware. I then proceed to do a new firmware update again on a drive that is supposed to be factory refurb and working. Finally everything looks good so proceed to restore all my data to the NAS. Well go into the NAS to getting settings back to normal and Media server option will not come up. I reboot hoping that will fix it, no go. So another call to tech support. I call and they want me to edit the firmware file and say it must of loaded wrong. I proceed to do what they say and I tell her I do not have the option. She says are you running XP. I tell her no I have Windows 7. She tells me oh we do not support Windows 7. She says you will need to get Windows XP or Vista. I tell her I only have Windows 7 systems. She says well you could return the unit and we might be able to fix. I explain I just go this one from factory 3 days ago and do not want move my data. She says there is no other choice. I decide I will call back later to see if I can find a better tech. 2nd call I get a different tech and she says I will have to get XP or Vista. I explain that XP and Vista are no longer options for systems. She then argues with me that XP and Vista can be purchased many places. I explain that unless I buy a used system it has not been on the market for over a year now. Still I am just blow away that they think I am going to install a new OS just to fix their firmware issue. Tech support explains that they do not support Windows 7 and will have to call Microsoft if I need help. I tell them I am not going to spend $50 calling Microsoft to trouble shoot Buffalos firmware issues. Windows 7 has been out for almost 2 years and has a service pack 1 they should be able to work with it since it the current shipping OS.So after a month and half I have a refurb unit that is missing a major feature and have the choice of sending it back or finding someone with XP and borrowing their system to troubleshoot Buffalos firmware. If you like having your data maybe sort of protected, missing features, tech support that is shady, and spending lots of time talking to people stuck in the past, then this is your device.

By FatmanOSU; - Jul 16, 2011

Buffalo LinkStation Pro Duo New LS-WV

Testseek.com has collected 13 expert reviews for Buffalo LinkStation Pro Duo New LS-WV and the average expert rating is 71 of 100. The average score reflects the expert community’s view on this product. Click below and use Testseek.com to see all ratings, product awards and conclusions.
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By testseek.com - Aug 23, 2011